Unfortunately, we are not able to return any stones that are left in your items. If you would like to keep any stones please remove these before sending your items to us.
Generally, it may cost more to remove a Gemstone from its setting than its value to us, so they have no intrinsic value. Where our valuers find a significant Gemstone, which does have intrinsic value, this will be considered when an offer is made.
The Gold Exchange. London will not be held responsible for any of the stones that you fail to remove from your items. If you would like to keep your stones, these must be removed before the items are sent to us, as stone removal is not a service we offer.